Refund policy
Effective Date: August 2020
At Civinte, every product is thoughtfully handcrafted with care and intention. Because of the nature of our products, all sales are final.
Returns
We do not accept returns on any products purchased online or in-store.
Exchanges
We do not offer exchanges on any products purchased online or in-store.
Damaged or Incorrect Orders
If your order arrives damaged during shipping or you receive an incorrect item, please contact us within 48 hours of delivery at askus@civinte.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and the shipping packaging
If we determine that the damage occurred during shipping or that an incorrect item was sent, we will work with you to resolve the issue.
Candle Bar Experiences
All Candle Bar experiences, workshops, classes, public events, and private event bookings are non-refundable and non-transferable.
No cancellations, rescheduling, or credits will be provided for missed reservations, late arrivals, or changes in plans.
Please ensure you are able to attend your scheduled experience before booking.
Questions
If you have questions before placing an order or booking an experience, we're happy to help.
Email: askus@civinte.com
Thank you for supporting our small business and choosing products intentionally crafted for your home, body, and everyday rituals.
Civinte
For Home. For Body. For You.